Easy Access: We ensure that our ombudsman channels are accessible and well-known to all clients, enabling clear and efficient communication.

Resolution: We commit to responding to your inquiries within 10 business days, providing clear and objective solutions or feedback.

Transparency: We will keep you informed about the progress of your request, ensuring total transparency in our interactions.

Impartial Service: We operate independently and impartially, seeking to understand your complaint, compliment, or suggestion with utmost attention and respect.

Recording and Monitoring: All expressions are recorded and monitored, allowing for effective control and the identification of improvements in our processes and services.