About the Z.roDigital accountOur API

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Ethics and compliance

At Z.ro Bank, we believe that acting within the best governance and compliance practices is more than a commitment, it is an essential part of our identity.

Here, we strictly comply with the legislation in force of regulatory bodies, and also follow the recommendations related to ethics and transparency applied in the market. We are committed to ensuring not only legal compliance but also welfare of our employees, customers, partners and suppliers.

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Money Laundering and Terrorist Financing Prevention Policy (PLDFT)

Here at Z.ro, we help fight money laundering and terrorist financing.
Among other actions, check out the main points of our policy:

  • Verification and validation of received data to detect suspicious situations
  • Risk assessment
  • Continuous monitoring of operations
  • Analysis of transactions considered suspicious
  • Support and communication to financial control bodies
  • Diligence in hiring all parties involved in our business.
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Fraud Prevention

We are attentive to the increasingly sophisticated illicit operations practiced in the market financial. To identify and repress these actions, we check complaints and We work in collaboration with current legislation to prevent and combat fraud related to both transactions and documentation.

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Reporting channel

Z.ro Bank is constantly reinforcing its commitment to best practices in Compliance, conducting its business ethically and transparently.

Therefore, we have a channel to receive complaints related to corruption, fraud, money laundering, misuse of the brand, misconduct and practices that go against our policies and current legislation.

This is a safe environment to make your report. Your report can be anonymous, if you prefer.

Name (optional)
E-mail (optional)
Phone Number (optional)

Annex (.pdf, .png, .jpg or .jpeg) (optional)

Message "Report your case here".

Attention: This channel is exclusive for receiving complaints. For customer support, contact directly through the chat application Zro Bank. For other matters, such as complaints, compliments and other information, send email to [email protected]

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Customer Support: [email protected] | Press:[email protected] CNPJ: 26.264.220/0001-16